Frequently Asked Questions

Do you ship outside of South Africa?

For customers outside of South Africa, please check your local customs regulations and rules on alcohol imports  to verify that imports  are  permitted.  It is the responsibility of the importer to ensure compliance with the requirements of the destination country; even if our courier service delivers to the destination, we do not guarantee that it will be allowed in the Country of delivery.

Due to recent changes to import regulations within the EU, there may be potential difficulties shipping to some countries within Europe.

Also note that Import Duties, Vat and other fees may be applied by your local customs authority.  You will be contacted by the courier or your local customs authority to pay the additional costs on your order prior to your shipment being released. Please familiarise yourself with the process and rates charged in your country before placing your order.

Navigate does not accept liability for orders returned to us or destroyed by customs in the event that the import is disallowed, if local import costs are not paid or if delivery is refused.  If the goods are returned to us, we will refund the balance of your order after inspecting the goods and deducting all costs incurred.

We ship to many destinations around the world, including:
UK
Australia
New Zealand
Japan
Mauritius
Singapore
Hong Kong
Israel
China
Most countries in the European Union (please check current Covid-19 regulations and rules regarding the importation of alcohol into your country)
Currently, we are not shipping to the African continent, USA, Canada or South America.

Are deliveries outside of South Africa tax free?
We do not charge Vat or other taxes for orders that will be sent to an address outside of South Africa. You may, however, incur import costs when your order arrives at the destination country.   Please familiarise yourself with the process and rates charged in your country before placing your order.

See Do you ship outside of South Africa [here] for further details.

When will I receive my order?

For local deliveries to most major cities, please allow around 2 – 3 business days. Outlying areas may take an extra day or so.

For international shipments, please allow for 5 – 7 working days, which may be extended based on the customs authority in your country. Navigate is not liable for any customs fees which may be incurred in the destination country.

See Do you ship outside of South Africa [here] for further details.

Refer to current Covid-19 lockdown legislation regarding any restrictions on deliveries, which may impact above.

How do I track my order

As soon as your parcel has been dispatched via the courier, you will receive an email with a unique tracking number that you can use to track your delivery online.  If you have not received this email within 2 business days of placing your order (outside of Covid-19 lockdown restrictions), please contact us for assistance on orders@navigateworldwhisky.com.

Can I collect my order

Unfortunately, we do not allow collections.

How do I pay for my order?

You may pay for your order on Checkout; using your debit or credit card using the PayFast payment gateway on our site.  PayFast is a trusted and secure payment gateway that complies with all required legislation.  See more at www.payfast.co.za.

We currently do not offer any alternative options for payment.

Why did my payment fail?

One of the reasons your payment may have failed is that your shipping destination country is not the same as the country where you hold your bank account.  This is enforced by the banking industry.

Please contact your bank for further information.

 

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